Shipping Guides

Prepaid label is a shipping label that is paid by Seller or Buyer at the time of an item purchase on the Reluxe platform. When listing an item, if Seller selects prepaid label option and offers free shipping, the item’s listed price is shipping inclusive and its shipping fee will be deducted from Seller’s earning later. If Seller selects prepaid label option for the item but do not offer free shipping, shipping fee will be added to the item’s listed price when Buyer purchases it. The shipping fee amount is calculated at the time of its sales.

How you deliver the item to Buyer depends on the delivery option you chose when listing your item. Seller needs to ship the item as soon as possible within 3 days of the item purchase.

If you choose “Shipping” delivery and select “Prepaid label” option, the label will be purchased at the time Buyer pays for the item. You need to select either pickup or drop off for the item on the “Items to ship” page. If your order has multiple items, you should select the same courier option for the items. Upon selecting parcel pickup or drop off, you can access the shipping label under “Manage Courier Booking” section or on the “Item to ship” page. You can access this page by tapping the Profile icon on the Home page, then going to Action required > Items to ship, selecting the order and then item respectively to open the “Item to ship” page. Tap the “Print label” button to access the label. Simply print it out and stick it to the package. You can find the courier ‘s name on the shipping label.

If you select “Shipping” delivery and choose to ship “On your own” option, you will need to buy a shipping label by yourself to ship the item.

If you select “Meet-up” delivery, you will need to contact the Buyer directly to arrange the delivery.

Once you have shipped the item, you need to update the item status by tapping the “Confirm item has been shipped” button on the “Item to ship” page. You can access this page by tapping the Profile icon on the Home page, then going to Action required > Items to ship and selecting the order and then item respectively.

After you’ve purchased an item, you can track its status by going to the “Purchase history” page, selecting the respective order and item, and then clicking the “Tracking item status” button on the respective Item purchased page. The item status often becomes available after Seller has shipped the item.

You can edit your shipping address by tapping the Profile icon on the Home page and select “Shipping & Billing” tab, then click the “Shipping address” button to access your shipping address page. Buyer can also edit the ship-to address for a specific order prior to a purchase. Seller can edit his/her ship-from address when listing an item.

Shipping fee will depend on size (volume and weight) of the item as provided by Seller, delivery address and shipping method. Seller has the options to buy pre-paid shipping label through Reluxe or ship on their own.

When listing an item, if Seller selects prepaid label option and offers free shipping, the item’s listed price is shipping fee inclusive and its shipping fee will be deducted from Seller’s earning later.

If Seller selects prepaid label option for the item but do not offer free shipping, shipping fee will be added to the item’s listed price when Buyer purchases it. If Seller uses incorrect shipping labels or provide incorrect volume or weight data, shipping carrier may charge additional shipping fee. In such cases, we may remove the amount paid to the shipping carrier(s) on your behalf from your sale amount or account balance.

If Seller selects ship-on-your-own option for the item, Seller is responsible for buying shipping label on his or her own and the listed item price should have included this shipping fee.

By using pre-paid shipping label services, Buyer and Seller agree to the courier’s terms of service and cover policy, which can be found on the courier’s website. For example, for Australian shipments, Sendle provides free cover up to $100 for eligible parcels. Its claiming requirements can be found here.