Cancellation of item listing or transaction is not permitted after the item has been purchased or ordered by Buyer. However, Reluxe may allow you to cancel the transaction in limited circumstances.
If the item purchased hasn’t been shipped and Buyer receives Seller’s consent for the cancellation, Buyer may cancel the order but a cancellation fee may apply to cover payment processing and other services provided by our third parties, and Buyer authorises Reluxe to deduct this cancellation fee from its refund amount.
If Seller must cancel the item listing or transaction after the item has been ordered by Buyer (such as due to product unavailability etc.), there will be a cancellation fee to cover payment processing and other services provided by our third parties, and Seller authorises Reluxe to deduct this cancellation fee from Seller’s account balance.
If the item delivered to the Buyer is not as described on our Services, Buyer may request a return by contacting the Seller within 3 days after the item delivery to arrange a return and get a replacement or refund. In case of refund, Seller informs us about his/her consent and we’ll process the refund after then. A cancellation fee may apply to cover payment processing and other services provided by our third parties.
The cancellation fee amount is $0.8 and 5% of the transaction value for the item priced above $30. For the item priced at $30 or below, the cancellation fee is $2.5 per item, and if the order uses a prepaid shipping label, there will be a charge of 5% of the shipping fee in addition to the above.
A refund will be credited back to Buyer in the Buyer’s original form of payment.
You can find the updated Cancellation & Refund policy at the Terms of Services page.
